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Essential Statistics by D.G. Rees

Second Edition

Copyright ©1989 Chapman & Hall

The Goal - A Process of Ongoing Improvement

by Eliyahu M. Goldratt and Jeff Cox

Second Revised Edition

Copyright ©1992 North River Press, Inc.

How to Lie with Statistics by Darrell Huff

Copyright ©1982 W.W. Norton & Company, New York, London

Out of the Crisis by W. Edwards Deming

Copyright ©1986 Massachusetts Institute of Technology

Center for Advanced Engineering Study

Quality Control by Dale H. Besterfield

Fifth Edition

Copyright ©1998 Prentice-Hall, Inc.

Simon & Schuster/A Viacom Company

Upper Saddle River, New Jersey 07458

Quality Control in Mortgage Banking by Arlene Kierce Starke

edited by Ronald Rowland and Janet F. Pheabus

Copyright ©1986 The Mortgage Bankers Association of America

Sample Design in Business Research by W. Edwards Deming

Copyright ©1960 John Wiley & Sons

Wiley Classics Library Edition Published 1990

Six Sigma by Mikel Harry, Ph.D., and Richard Schroeder

Copyright ©2000 A Currency Book

Published by Doubleday, a division of Random House, Inc.

New York, New York

Statistical Methods for Quality Improvement

by Hitoshi Kume

Copyright ©1985 by The Association for Overseas Technical Scholarship (AOTS)

Statistical Quality Control Using Excel

by Steven M. Zimmerman and Marjorie L. Icenogle

Copyright ©1999 by the American Society for Quality

The World of W. Edwards Deming by Cecelia S. Kilian

copyright ©1988 CEEPress Books

The George Washington University

101 Good Ideas - How To Improve Just About Any Process

edited by Karen Bemowski and Brad Stratton

Copyright ©1998 ASQ Quality Press

Milwaukee, WI